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   Bug Report

If you're experiencing a problem with one of our products, please fill out and submit the following bug report form. You may also want to check out some work arounds in the FAQ section of this site         

For suggestions, or requests for improvements, please use our feedback form.

When you submit your service request report, it will be entered into our database for tracking purposes. 

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?

  2. What operating system are you using?
    Other:

  3. Please enter a brief one-line description of the request:

    (example: "Bid Editor doesn't does not save bids.")

  4. If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

    (example: "1. Loaded sort list 2. Clicked on save SBSt...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

  6. Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:   

Emp #:

 

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Known Problems

The following is a list of some known problems with our products / services; we are working to correct them A.S.A.P.

 

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Last Modified: 10/15/10.
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